Storage Brixton Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Brixton provides storage, associated handling, and removal-related services. By placing a booking, using our storage facilities, or engaging us for collection, delivery or removal assistance, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, partnership, company or other entity that books or uses our services.
Services means any storage, collection, delivery, packing, loading, unloading, or removal-related service provided by Storage Brixton.
Premises means any storage facility or other location used by Storage Brixton for the provision of storage services.
Goods means any items, belongings, furniture, boxes or other property entrusted to us for storage, handling or removal-related services.
Contract means the agreement between Storage Brixton and the Customer for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Brixton provides storage services and related handling, including collection and delivery, as well as removal-related services within a defined service area. The exact services to be provided will be set out in your booking confirmation or written quotation.
We reserve the right to refuse any booking or to decline to store or handle any Goods at our sole discretion, particularly where the Goods are prohibited, unsafe, or unlawful.
3. Booking Process
3.1 Quotations
Any quotation provided by Storage Brixton is based on the information supplied by the Customer and is valid for a limited period as stated on the quotation. Quotations are not binding until a booking is confirmed.
3.2 Making a Booking
A booking is made when the Customer accepts our quotation or service proposal and we confirm the booking in writing, which may include electronic confirmation. By confirming the booking, the Customer warrants that they are the owner of the Goods or are authorised to act on behalf of the owner.
3.3 Information Requirements
The Customer must provide accurate and complete information, including but not limited to the volume and nature of Goods, access details at collection and delivery addresses, any parking or access restrictions, and any special handling requirements. If the information proves to be inaccurate or incomplete, we reserve the right to amend the price or decline to perform part or all of the Services.
3.4 Service Area
Our standard service area for removal-related work and collections is limited and may be subject to distance, access, congestion and other surcharges. Any extension beyond our usual operating area will only be undertaken by prior agreement and may incur additional charges.
4. Payments and Charges
4.1 Payment Terms
Unless otherwise agreed in writing, payment for Services is due in advance. For storage, charges are usually payable monthly or for another agreed period. For removal-related and handling services, charges are typically payable prior to the scheduled service date.
4.2 Deposits
We may require a deposit at the time of booking. Deposits are non-refundable unless otherwise stated in these Terms and Conditions or required by law.
4.3 Late or Non-Payment
If payment is not received by the due date, we may, at our discretion, suspend access to the Premises, withhold delivery or release of Goods, or refuse to carry out further Services until payment is made in full. We may also charge interest on overdue amounts at a reasonable rate and recover any costs incurred in seeking payment.
4.4 Changes to Charges
We reserve the right to review and vary our charges from time to time. Changes will not affect the price already agreed for Services that have been booked and confirmed, except where the scope of Services has changed or the Customer has provided inaccurate information.
5. Cancellations and Amendments
5.1 Cancellation by the Customer
The Customer may cancel a booking by giving us notice in writing. Depending on when cancellation takes place in relation to the service date or storage start date, cancellation charges may apply. We reserve the right to retain all or part of any deposit and to charge a reasonable fee to cover administrative costs and any loss caused by the cancellation.
5.2 Amendment of Bookings
Requests to amend the date, time, scope or other aspects of a booking are subject to availability and our agreement. Changes may result in revised charges and additional fees. If we cannot accommodate the requested changes and the Customer then cancels, the cancellation will be treated in accordance with clause 5.1.
5.3 Cancellation by Storage Brixton
We may cancel a booking or suspend Services if:
the Customer fails to make payment when due,
the Customer breaches these Terms and Conditions,
it becomes unsafe, unlawful or impractical to carry out the Services, or
we are prevented from performing the Services due to events beyond our reasonable control, such as extreme weather, accidents, road closures, industrial action, or other circumstances of force majeure.
In such cases, we will endeavour to provide reasonable notice and, where appropriate, to rearrange the Services. Our liability is limited as stated in these Terms and Conditions.
6. Customer Responsibilities
6.1 Access and Parking
The Customer is responsible for providing safe and adequate access for our vehicles and personnel at collection, delivery and storage locations. Any required parking permissions or permits are the responsibility of the Customer, unless otherwise expressly agreed.
6.2 Preparation of Goods
Unless packing services have been specifically included in the Contract, the Customer is responsible for packing Goods safely and securely, ensuring that boxes and containers are suitable and adequately sealed and labelled.
6.3 Accuracy of Declarations
The Customer must ensure that all declarations regarding the content, value and condition of Goods are true and complete. We rely on this information when providing quotations and determining storage and handling requirements.
7. Goods Not Accepted for Storage or Transport
We do not accept, and the Customer must not submit for storage or transport, any of the following:
perishable or living items, including plants, animals or food items likely to deteriorate,
hazardous, flammable, explosive or corrosive substances or materials,
illegal items or substances, stolen goods, or items held in breach of third-party rights,
cash, securities, precious metals, jewellery, watches, furs or similar high-value items,
items of exceptional value such as works of art, collections or antiques, unless expressly agreed in writing.
If any such items are found among the Goods, we may remove, dispose of or otherwise deal with them at the Customer's risk and expense, and we may notify any relevant authorities where appropriate.
8. Storage Conditions and Access
8.1 Use of Premises
Goods will be stored at our chosen Premises, which may change from time to time. We will exercise reasonable care in handling and storing Goods, but we do not guarantee specific environmental conditions unless expressly agreed.
8.2 Customer Access
Access to Goods in storage is by prior arrangement and may be subject to access fees or minimum notice periods. We may require proof of identity and appropriate authorisation before granting access or releasing Goods.
8.3 Lien Over Goods
We have a lien over the Goods for all sums due under the Contract. If the Customer fails to pay any sums due, we may retain the Goods and ultimately sell or dispose of them after giving reasonable notice, and apply any proceeds to the outstanding amounts and costs.
9. Liability and Limitations
9.1 Our Duty of Care
We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this clause.
9.2 Exclusions of Liability
We shall not be liable for:
loss or damage arising from the Customer's failure to comply with these Terms and Conditions,
loss or damage to prohibited or excluded Goods,
loss or damage caused by inherent vice, defective or inadequate packing not carried out by us, or normal wear and tear,
loss or damage caused by vermin, insects, mould or damp where such risks are outside our reasonable control,
indirect, consequential or purely economic loss, including loss of profit, business, goodwill or opportunity.
9.3 Limitation of Liability
Our total liability for loss of or damage to Goods, or for any other claim arising out of the Services, shall not exceed a reasonable limit, which may be specified in the quotation or contract documentation. The Customer is responsible for arranging any additional insurance cover they may require for their Goods.
9.4 Claims Procedure
Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable period after the Customer becomes aware of the issue. The Customer must provide evidence of loss, damage and value on request. Failure to follow this procedure may affect our ability to investigate the claim and may limit or extinguish any liability we may have.
9.5 No Exclusion of Non-Excludable Rights
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
10. Waste and Environmental Regulations
10.1 Waste Disposal
Storage Brixton is not a waste disposal or rubbish removal provider unless expressly agreed as a separate service. The Customer must not use our Services to dispose of general waste, controlled waste or hazardous materials.
10.2 Prohibited Waste
The Customer must not place any waste in our vehicles, containers or Premises unless we have agreed in advance to provide a waste removal service. Any such service will be subject to separate charges and compliance with relevant waste and environmental regulations.
10.3 Breach of Regulations
If the Customer breaches this clause, they shall be responsible for any costs, fines, penalties or expenses incurred by us in dealing with or remedying the situation, including cleaning, disposal, environmental charges and any regulatory action.
11. Insurance
We recommend that Customers arrange adequate insurance cover for their Goods for the full period of storage and any removal-related services. Unless expressly stated otherwise, our charges do not include insurance for Goods, and we do not act as an insurer. Any insurance arranged through third parties is subject to the terms of the relevant policy.
12. Data Protection
We will handle personal data provided by the Customer in accordance with applicable data protection laws. Personal data will be used for the purposes of administering the Contract, providing Services, handling payments, and complying with legal obligations. We may retain records for a reasonable period as required for legal, regulatory or accounting purposes.
13. Termination
13.1 Termination by the Customer
For ongoing storage arrangements, the Customer may terminate the Contract by giving us reasonable written notice in accordance with the agreed notice period. All charges due up to the date of termination must be paid in full before Goods are released.
13.2 Termination by Storage Brixton
We may terminate the Contract by giving written notice if the Customer materially breaches these Terms and Conditions, fails to pay any sum when due, or becomes insolvent or subject to similar financial difficulty. In such cases, we may exercise our rights under the lien provisions and recover any outstanding sums and costs from the sale or disposal of Goods.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Storage Brixton.
15. General Provisions
15.1 Entire Agreement
These Terms and Conditions, together with any written quotation, booking confirmation or service schedule, constitute the entire agreement between the parties and supersede any prior discussions, correspondence or understandings.
15.2 Variation
No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of Storage Brixton.
15.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be applied to the fullest extent permitted by law and the remaining provisions shall remain in full force and effect.
15.4 Assignment
The Customer may not assign or transfer any of their rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the proper provision of Services.
15.5 Waiver
No failure or delay by Storage Brixton in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
By proceeding with a booking or using our storage, removal or related services, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
