Storage Brixton Privacy Policy
This Privacy Policy explains how Storage Brixton collects, uses, stores and protects personal data relating to customers and prospective customers in the Brixton area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all individuals who enquire about, use, or have used Storage Brixton services in the local area, whether as account holders, authorised users or emergency contacts.
Data controller and scope of this policy
Storage Brixton acts as the data controller in relation to the personal data described in this Privacy Policy. This means Storage Brixton determines the purposes and means of processing your personal data. This policy applies to personal data obtained through enquiries, bookings, contracts, on-site visits, payments and any other interactions with Storage Brixton in the Brixton area.
Personal data we collect
Storage Brixton may collect and process the following categories of personal data about you when you interact with us as a customer or prospective customer:
Identification information such as full name, title, date of birth, and proof of identity details from documents you provide.
Contact details such as postal address, billing address, and any other addresses you choose to give us, as well as non-electronic contact preferences where relevant.
Account and contract information such as unit number, contract start and end dates, details of authorised users on your account, emergency contact details that you provide, and correspondence relating to your contract.
Payment and billing information such as payment amounts, payment method details as required for processing recurring or one off payments, invoices, receipts and records of any payment issues or disputes.
Usage and access information such as records of access to the facility where an access system is in place, visit logs where maintained for security or operational reasons, and information about services you have used or requested.
Security and monitoring data such as CCTV footage in and around Storage Brixton facilities, incident reports, and information connected to security or safety investigations.
Communication records including enquiries, complaints, feedback, and any other correspondence with Storage Brixton, whether in person or in writing.
How we collect your personal data
Storage Brixton collects personal data directly from you when you make an enquiry, request a quote, sign a storage agreement, make payments, visit the facility, or contact us with questions, feedback or complaints. We may also obtain personal data indirectly where you are named as an authorised user or emergency contact on another customer’s account, or when third parties such as payment service providers confirm the status of a transaction.
Lawful bases for processing your data
Storage Brixton processes your personal data only when there is a lawful basis for doing so. Depending on the specific activity, we may rely on one or more of the following lawful bases:
Contractual necessity. We process your identification, contact, account, contract, and payment information where this is necessary to provide storage services, administer your account, take steps at your request before entering into a contract, or manage the ongoing relationship.
Legal obligation. We process certain data to comply with legal and regulatory requirements, for example record keeping for tax and accounting purposes, and any duties relating to safety, security and the prevention of crime.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms. This includes running and improving our services, maintaining security at our facilities, recovering debts, handling enquiries and complaints, and keeping reasonable records of our interactions with you.
Consent. In limited circumstances we may rely on your consent, for example if you ask us to share information with a third party on your behalf where this is not otherwise necessary for contract or legal reasons. Where we rely on consent you can withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
Purposes for which we use your data
Storage Brixton uses your personal data for the following purposes, relying on the lawful bases described above:
To respond to enquiries and provide quotes for storage or related services in the Brixton area.
To set up, manage and administer storage contracts, including verifying identity where required.
To process payments, manage billing, deal with unpaid amounts and handle any payment related disputes.
To manage facility access, maintain records of visits where appropriate, and ensure the security of our premises, staff, customers and stored property, including the use of CCTV.
To communicate with you about your account, renewals, changes to terms, notices relating to safety or access, and to respond to questions, complaints or feedback.
To comply with legal and regulatory obligations, respond to lawful requests from authorities, and maintain appropriate tax and accounting records.
To protect our rights and the rights of our customers, including in relation to the prevention, detection or investigation of fraud, theft or other unlawful acts.
Retention of your personal data
Storage Brixton keeps personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting or reporting requirements. Retention periods may vary depending on the type of data and the nature of our relationship with you.
In general, we retain core contract and billing records for a number of years after your contract ends, to comply with legal obligations and for the establishment, exercise or defence of legal claims. Operational data such as routine correspondence is retained for a shorter period where it is no longer needed. Security data such as CCTV footage is usually kept for a limited period necessary for security and investigation purposes, unless a longer retention is required because of a specific incident.
When personal data is no longer required it is securely deleted or anonymised so that it can no longer be associated with you.
Sharing your personal data and use of processors
Storage Brixton may share your personal data with trusted third parties where this is necessary for the purposes set out in this policy and where there is a lawful basis to do so. Third parties may act as data processors on our behalf, following our documented instructions, or as independent controllers with their own responsibilities.
Categories of recipients may include payment service providers that process payments and handle payment security, professional advisers such as accountants or legal advisers, and companies that provide facility management, IT, access control, or CCTV support services.
Whenever Storage Brixton uses data processors, we ensure that appropriate contractual and technical measures are in place to protect your personal data and to ensure it is processed only in accordance with our instructions and applicable data protection law.
We may also share personal data where required to do so by law, for example with law enforcement or regulatory authorities, or where sharing is necessary to establish, exercise or defend legal claims.
International transfers
Where Storage Brixton or its service providers transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognised under data protection law, to provide an adequate level of protection for your data.
Your data protection rights
As a data subject, you have a number of rights under the UK General Data Protection Regulation and the Data Protection Act 2018 in relation to the personal data that Storage Brixton holds about you. These rights apply to all Storage Brixton customers and relevant individuals in the Brixton area, subject to certain legal limitations and exemptions.
Right of access. You have the right to obtain confirmation as to whether Storage Brixton processes your personal data and, if so, to receive a copy of that data along with certain information about how it is used.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated without undue delay.
Right to erasure. In certain circumstances you may request the deletion of your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing. This right does not apply where retention is required by law or necessary for legal claims.
Right to restriction. You may request that Storage Brixton restricts the processing of your personal data in certain situations, for example while the accuracy of the data is being verified or where you have objected to processing and a balance of interests is being carried out.
Right to object. You may object to processing based on Storage Brixton’s legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where processing is necessary for legal claims.
Right to data portability. In certain circumstances you may request that we provide you with personal data you have given to us, in a structured, commonly used and machine readable format, or that we transfer it directly to another controller where technically feasible.
Where Storage Brixton relies on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before it was withdrawn.
How to exercise your rights and complaints
If you wish to exercise any of your data protection rights in relation to Storage Brixton, or if you have questions or concerns about how your personal data is handled, you can contact us using our usual customer contact channels in the Brixton area. We may need to verify your identity before responding to certain requests to protect your privacy and security.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe that Storage Brixton has not handled your personal data in accordance with applicable law. You are encouraged to contact us first so that we can try to resolve any concerns directly.
Changes to this Privacy Policy
Storage Brixton may update this Privacy Policy from time to time to reflect changes in our services, in how we process personal data, or in applicable law. Any updated version will apply to all personal data held by Storage Brixton relating to customers and prospective customers in the Brixton area from the date it is published. You should review this policy periodically to stay informed about how we protect your personal data.
